Privacy Policy
1 – About–us
Our company, Appro Service, specializes in logistics for cutting-edge sectors. We design and deliver tailor-made solutions for transporting, storing and managing complex flows, in particular for chemical, agricultural supplies, cosmetics and new energy sectors.
To find out more about our Company, please view our Legal Notice.
Our Company runs this public website (hereinafter referred to as the “Site”). The purpose of the Site is to provide Internet users with information enabling them to discover our Company’s business and services, as well as its news (events, publications, etc.).
The Site also provides features enabling users to contact the Company (request for contact, unsolicited application, application for an online job offer, etc.) and to sign up for the newsletter.
When you browse or interact with the Site or the Company, the latter may process some of your personal data, in its capacity as data controller.
The Company respects your privacy and attaches great importance to protecting your personal data. The Privacy Policy hereof aims to provide you with total transparency as regards the terms and conditions, and characteristics of the data processing carried out by the Company wholly or partially through or via the Site.
2 – What is the purpose of the Privacy Policy?
The purpose of the Privacy Policy hereof is to inform users about how their personal data is collected, processed and used, as well as their rights in this regard under the applicable provisions. We strive to ensure that our organization and the technical solutions we use comply with data protection rights, pursuant to the General Data Protection Regulation (GDPR).
3 – When do we process your data?
Your personal data is wholly or partially collected and processed when you browse our website and enter information in the data collection forms provided there and, more generally, as part of your relationship and subsequent exchanges with the company.
In general, your data is therefore collected directly from you in the aforementioned circumstances.
In addition to this information, you are informed that the data we collect and process about you may be added to by us, in particular for commercial, prospecting, communication and marketing purposes, using other sources of information (social media, etc.).
Furthermore, as regards information processed specifically in connection with our recruitment procedures, we use the information you provide to us. However, we may also contact third parties (e.g. recruitment agencies, previous employers, internship supervisors or customers you have worked with in previous positions) to gather information about you for the purpose of reviewing your application or profile.
3- What categories of data do we collect?
Several categories of your personal data may be collected, in particular the following data:
– identification data: this includes data such as your title, surname and first name, contact details (email address, phone number, postal address), etc.;
– your traffic and browsing history on the Site, including information relating to the traceability of your actions on the Site and interactions with the Site, as well as location data (e.g. IP address location), data relating to your device and tracking data relating to your actions with regard to emails we may send you (opens, clicks, etc.);
– data relating to the follow-up of your relationship with the company: request for contact, information or documentation, etc.
4- Is data collection compulsory?
On the Site, you are informed on every personal data collection form of the compulsory nature of the answers and, more generally, of the information collected, via an asterisk next to the field(s) concerned. If there is no asterisk, the information requested is optional.
If you do not provide information that is compulsory, the request related to this data collection may not be processed or its processing may be delayed.
5- For what purposes is your data collected?
Depending on the circumstances, the Company processes all or part of your data collected via the Site for the following main purposes:
– accessing and using the features provided on the Site;
– managing, processing and following up your requests (e.g. request for contact, information or documentation, etc.) and the Company’s relationships with its contacts (customers, prospects, etc.) in general;
– prospecting, canvassing and communication activities (emails including newsletters and postal mail, telemarketing, targeting, segmenting and customizing exchanges, communicating job offers);
– managing and carrying out sales, communications and marketing activities in the widest sense;
– understanding and analysing how users use the Site and their browsing behaviour in order to improve our online communication;
– improving and optimizing the quality of Site features;
– managing and processing requests from Site users and, more generally, Company contacts who wish to exercise their rights as regards personal data protection;
– complying with legal and regulatory obligations relating, in particular, to the Company’s business.
Based on the purposes for which the data is processed, the basis for such personal data processing may vary. In general, processing is required for:
– accessing and using the features provided on the Site;
– understanding and analysing how users use the Site and their browsing behaviour in order to improve our online communication;
– improving and optimizing the quality of Site features; – carrying out and developing studies, analyses, reports and statistics; – managing and processing requests from Site users and, more generally, Company contacts who wish to exercise their rights as regards personal data protection;
– managing, processing and following up your requests addressed to the Company (in particular replies to requests for information);
– pursuing the Company’s legitimate interests in managing and following up on its relationships, in particular commercial relationships, with Site users and, more generally, with its contacts, and for organizing its marketing, prospecting and communication activities in general;
– complying with legal and regulatory obligations applicable to the Company.
7- Who is your data intended for?
Your personal data is intended for authorized Company staff and departments.
It may be disclosed, for some of the aforementioned purposes to our potential service providers and partners, and only if such disclosure is required.
Furthermore, your data may be disclosed to any legally authorized authority, in particular in the event of a request from judicial, police or administrative authorities.
It should be noted that the aforementioned recipients are not necessarily recipients of all your data, but only of the data required for the purpose of such disclosure.
8- How long is your data retained?
Unless otherwise stated:
– your data that is collected and processed by the Company is retained for a period of 5 years for prospects and 2 years for all other types of data from the date of your last contact with the Company (online request, email or postal mail, phone call, etc.) or from the end of your contractual or commercial relationship with the Company.
– connection, browsing and traffic data are retained for a maximum period of 13 months.
It should be noted, however, that all this data may be retained for longer than the aforementioned periods:
– once you have given your consent;
– or in archive form, to meet any legal and regulatory obligations that may apply to the Company, or during the statutory limitation and objection periods.
The aforementioned retention periods have been defined in such a way as to enable us to process your requests (information, orders, contact, etc.) and/or to carry out our commercial, communication and marketing activities, while complying with the principle of proportionality, according to which personal data must not be kept for longer than is necessary to achieve the purpose for which it was collected.
9- What are your rights?
Pursuant to the aforementioned legal and regulatory provisions, you have the right to query and access your data.
You also have the right to rectify, erase and limit the processing of your data to a certain extent, as well as the right to data portability.
Moreover, you also have the right to object to the processing of your personal data and to object to your data being used for prospecting purposes, in particular commercial.
You also have the right to define general and/or special instructions concerning the use of your personal data and how you wish your rights to be exercised after your death. In this respect, in the event of death being brought to our attention, your data will be deleted, unless it needs to be retained for a specified period for reasons relating to our legal and regulatory obligations and/or legal limitation periods.
Requests to exercise these rights, as well as requests for information concerning personal data protection, should be addressed to the Company at the following email address dpo@synvialogistics.com or by postal mail to the following postal address: SYNVIA – Attn: DPO – 1 rue des Morelles 41330 FOSSE, FRANCE.
To ensure confidentiality and protect your personal data, the Company must check your identity before responding to such a request. As such, any request to exercise these rights must be accompanied by a copy of signed proof of identity.
The Company informs you that it will be entitled, where applicable, to refuse requests that are clearly abusive (due to their number, repetitive or systematic nature).
The Company undertakes to reply to your request for access, rectification or objection, or any other additional request for information, within a reasonable timeframe that shall not exceed 1 month from receipt of your request.
Some online forms on our Site invite users to enter their phone number. Users who do not wish to be contacted for commercial purposes by phone are informed of their right to register free of charge on the French national cold calling opt-out list via the site or mobile Internet app accessible via the URL: www.bloctel.gouv.fr.
Finally, please note that you have the right to file a complaint with a national data protection authority (in France, this is the Commission Nationale de l’Informatique et des Libertés or “CNIL”) if you believe that your data is not being processed in compliance with the applicable provisions.
10. Cookie policy
In general, the Company uses cookies and tracking to improve and customize the Site and/or to measure audience. Cookies are files stored on your computer’s hard drive when you browse Internet and, in particular, when you visit the Site. Cookies are not used to collect personal data without your knowledge, but to store information about your browsing on the Site, which can be read directly by the Company during your subsequent visits and requests on the Site.
We inform users that they can disable the use of cookies by selecting the relevant settings in their browser. However, doing so may prevent them from using specific features of this Site. Users are informed that they can refuse the storage of cookies by changing their browser settings.
For further information on cookie management tools, please visit the CNIL website (page in French): https://www.cnil.fr/fr/cookies-et-autres-traceurs/comment-se-proteger/maitriser-votre-navigateur
10.1 – What exactly is a cookie?
Cookies are small files, usually consisting of letters and numbers, placed by a web server in a user’s browser to send status information to that browser and to obtain such information in return from the browser. Status information may include, for example, a session ID, language, expiry date, response domain, etc.
Different types of cookies exist:
– session cookies that disappear as soon as the user leaves the browser, Site or mobile app;
– permanent cookies that remain until their lifetime or validity expires, or until the user deletes them using their browser settings, for example.
10.2 – Which cookies do we use and for which purposes?
10.2.1 – Internal cookies required for the Site to work and to improve user experience.
These cookies ensure the Site works optimally. Users can object and delete these cookies via their browser settings (see below). However, in this case, user experience could be affected.
The following cookie is concerned:
|
No |
Name |
Purpose |
Lifetime |
|
1 |
User ID |
This cookie stores user login details so that they do not have to enter them too frequently |
24 hours |
10.2.2 – Visitor statistics cookies
These cookies are used to compile visitor statistics: testing, measuring and analysing audience, traffic, browsing and performance. We can also use “connection logs” rather than cookies for the same purpose.
These cookies work by identifying “individual visitors”, which then allows us to measure the number of visits, the number of visitors, the number of page views, browsing duration and path, visitor activity and interactivity with the Site, visit frequency (Site and/or Site pages), the performance of various Site pages, etc.
These cookies are used to understand how users find a site and to trace their journey. They also enable us to tailor the Site to users’ browsing requests and preferences.
10.2.3 Third-party cookies used for improving site interactivity
The Site uses specific services provided by third-party sites. These features use third-party cookies that are stored directly by these services. When you first visit our Company Site, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only stored if you accept them or if you continue browsing the Site by visiting a second page of the Company Site. You can find out more and change your cookie settings at any time to accept or refuse them (see above).
10.3 – Consent
The storage of some cookies requires user consent. As such, when users visit the Site, they are asked if they accept cookies that require their consent before they are stored on their device. Cookies subject to such consent are only stored if users accept them by continuing to browse another page of the Site or by clicking OK.
10.4 – Deleting and/or rejecting cookies
Users may delete and/or reject cookies and other trackers or similar technologies by changing their browser settings.
Although most browsers are set by default to accept cookies, users can choose to accept all cookies, reject them systematically or choose which ones to accept based on their issuers.
They can also set their browser (this must be done for each device: tablets, smartphones, computers, etc.) to accept or refuse cookies on a case-by-case basis prior to their storage. They can also regularly delete cookies from their device via their browser.
Every browser has different settings for managing cookies and user preferences. These settings are described in the browser’s help menu, which enables users to find out how to change their cookie preferences. For example:
– for Internet Explorer™: https://support.microsoft.com/en-us/windows/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678;
– for Safari™: https://www.apple.com/legal/privacy/en-ww/cookies/ and http://www.apple.com/legal/privacy/en-ww/;
– for Chrome™: https://support.google.com/chrome/answer/95647;
– for Firefox™: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop;
– for Opera™: https://help.opera.com/en/latest/web-preferences/#cookies.
Users can also view the guide (in French) from the CNIL (French Data Protection Authority): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Users can therefore set their browser to refuse cookies. In this respect, users are advised that by setting their browser to refuse cookies, specific Site features, pages and areas may not be accessible, for which the Company cannot be held liable.
11 – What measures are in place to ensure your data is secure?
In order to ensure your data is secure, the Company takes all necessary and appropriate precautions and measures, whether physical, logical, technical, functional, administrative or organizational, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, in order to preserve data integrity and confidentiality and ensure a level of security appropriate to the risk, and in particular to prevent data from being misrepresented, damaged or accessed by unauthorized third parties.
Given the inherent difficulties of conducting business on Internet and the risks, which you are aware of, associated with electronic data transmission, the Company cannot be held liable for any obligation to achieve a specific result.
In the event of difficulties arising, the Company will make every effort to limit the risks and will take all appropriate measures in accordance with its legal and regulatory obligations (corrective actions, notification of the national authority responsible for personal data protection and, where applicable, the individuals concerned, etc.).
In the event that part or all of the processing of personal data is subcontracted, the Company will contractually impose security guarantees on its sub-processors, in particular confidentiality guarantees with regard to the personal data to which they may have access (appropriate technical and organizational measures to protect such data).
12 – What happens to your data on third-party websites?
Links on the Site may redirect you to third-party sites outside the Company Site.
In this respect, please note that the personal data protection policies of these sites may differ from those of the Company.
It is therefore advisable, in all cases, to read the privacy policies of all of the sites concerned.
In any event, the Company cannot be held liable in the event that the data processing carried out via one of these sites infringes applicable legal and regulatory provisions.
13 – What should you do to stay informed about updates to this policy?
The Privacy Policy hereof may be modified or adjusted at any time.
In the event of modification or adjustment, the new policy will be published on the Site in the relevant section. Moreover, all forms for collecting personal data on our Site include a link to the Policy hereof.
We advise you to view it regularly.
14 – Liability limit
The Company has made every effort to ensure the accuracy of the information provided on this Site. The Company cannot be held liable for any occasional and unexpected errors that may occur on its sites. The Company cannot be held liable for the information available on its sites.
The Company cannot guarantee that the server hosting the websites is free of viruses or that a technical issue may arise that could damage a user’s computer components or data stored on it. In any event, the Company and its suppliers cannot be held liable for any damage that may occur when visiting the sites.