Frequently-asked questions

Synvia FAQ

(Almost) all the answers to your questions

Everything you need to know about hazardous materials logistics

  • What exactly is ADR transport and why is it important?

    ADR transport is the European Agreement that governs the transport of hazardous goods by road. It guarantees that these potentially flammable, toxic and/or corrosive products are handled and carried safely. Here at SYNVIA, we comply with all ADR standards to ensure totally safe, compliant transport.

  • What sort of goods need to be stored securely?

    Hazardous products like flammable liquids, ADR hazardous waste and toxic products must be stored in specially-tailored facilities. Our ICPE (facilities classified for the protection of the environment) warehouses and our secure storage areas meet the most stringent requirements as regards the transport of hazardous materials and industrial safety.

  • How do you ensure the safety of hazardous goods during their storage?

    We use advanced measures, such as:

    • 24/7 surveillance and strict access control;
    • High-expansion foam extinguishing system, capable of extinguishing a fire in a few minutes;
    • Separating hazardous products to prevent chemical reactions.

    Our secure warehouses are designed to ensure hazardous materials are stored under optimal conditions.

  • What sort of truck carries hazardous materials?

    Trucks that carry hazardous materials are equipped to meet ADR standards and ensure safe road transport. We use special vehicles to ensure compliance and protection of your goods.

Everything you need to know about our transport solutions

  • What exactly is ADR transport and why is it important?

    ADR transport is the European Agreement that governs the transport of hazardous goods by road. It guarantees that these potentially flammable, toxic and/or corrosive products are handled and carried safely. Here at SYNVIA, we comply with all ADR standards to ensure totally safe, compliant transport.

  • What sort of goods need to be stored securely?

    Hazardous products like flammable liquids, ADR hazardous waste and toxic products must be stored in specially-tailored facilities. Our ICPE (facilities classified for the protection of the environment) warehouses and our secure storage areas meet the most stringent requirements as regards the transport of hazardous materials and industrial safety.

  • How do you ensure the safety of hazardous goods during their storage?

    We use advanced measures, such as:

    • 24/7 surveillance and strict access control;
    • High-expansion foam extinguishing system, capable of extinguishing a fire in a few minutes;
    • Separating hazardous products to prevent chemical reactions.

    Our secure warehouses are designed to ensure hazardous materials are stored under optimal conditions.

  • What sort of truck carries hazardous materials?

    Trucks that carry hazardous materials are equipped to meet ADR standards and ensure safe road transport. We use special vehicles to ensure compliance and protection of your goods.

Tailor-made logistics

  • What does tailor-made logistics mean?

    Tailor-made logistics involves adapting every stage of the supply chain to a company’s needs. Here at SYNVIA, we deliver tailor-made logistics solutions, from secure warehousing to custom transport. The aim is to optimize flow management and to ensure compliance with sector-specific requirements.

  • Why choose a tailor-made logistics solution?

    When you opt for a tailor-made logistics solution, you can rest assured that everything will be adapted to your business specifics. We customize our services, from managing raw materials, storing under special conditions to ensuring tailored transport. At the same time, we make sure our level of effectiveness and reliability is optimal.

  • What’s the difference between contract logistics and tailor-made logistics?

    Contract logistics is based on a long-term partnership with a company and includes services tailored to the company’s business. Tailor-made logistics goes further by customizing every process to meet individual customer constraints and, as such, guarantees optimal flexibility.

  • How does SYNVIA provide tailor-made transport?

    We tailor our transport means and protocols to fit your sector’s constraints. Our services include pre- and post-carriage management, real-time tracking and the use of special vehicles to ensure the safety and compliance of your goods.

Customizing logistics

  • What exactly does customizing logistics mean?

    Customizing logistics means all the processes involved in tailoring a product to market requirements. This includes regulatory labelling, co-packing, kitting and delayed differentiation, which offers greater flexibility and compliance.

  • Why choose a delayed differentiation solution?

    This approach enables products to be tailored to market changes, regulations and customer specifics without tying up unnecessary inventory. The aim is to optimize flow management and inventory costs.

  • What are the advantages of co-packing in logistics?

    Co-packing enables several products to be assembled in the same packaging to meet promotional offers or special needs. This facilitates marketing and increases product appeal.

  • How does SYNVIA ensure regulatory labelling complies?

    We follow regulations in effect scrupulously (ADR, IMDG, IATA) and we ensure every product is properly identified according to the standards used. Like this, we ensure the safety and compliance of goods.

Control Tower

  • What exactly is a logistics Control Tower?

    We use a Control Tower that acts like a centralized supervision hub to offer you optimized management of your logistics flows. It provides a real-time visibility and precise management of your supply chain.

  • What are the advantages of a Control Tower?

    Thanks to our Control Tower, you benefit from increased visibility, reduced logistics costs, optimized lead times and better risk management. It can detect potential issues quickly and provide tailored solutions.

  • How does SYNVIA integrate logistics flows?

    We provide proactive monitoring of your goods that includes real-time tracking and compliance checks. As such, you can rest assured your shipments are reliable and safe.

  • How does a Control Tower improve collaboration between supply chain players?

    We provide an exclusive interface that facilitates communication between you and your stakeholders. This makes coordination better and decision-making faster.

Transit and customs procedures

  • What is customs clearance and why is it important?

    Customs clearance is the process whereby goods are declared to customs authorities to be imported or exported pursuant to regulations. It is essential to ensure that the trade is legal and to avoid delays and penalties.

  • What are the advantages of AEO certification?

    Our AEO certification enables you to benefit from simplified customs procedures, stringent safety and security checks throughout the chain and faster customs clearance for your goods, by complying with stringent safety and security standards.

  • What sort of products require excise duty management?

    Products subject to excise duty include alcoholic beverages, energy products and tobacco. We help you manage these duties to ensure your regulatory compliance.

  • How does bonded warehousing work?

    Bonded warehousing, also known as customs warehousing, enables goods to be stored prior to being placed on the market, without having to immediately pay import taxes and duties. This enables you to optimize your cash flow management and defer your tax obligations.

  • Why choose a licensed customs agent?

    As a licensed customs agent, we manage all your customs formalities and ensure everything fully complies with customs regulations.

Controlled temperature

  • What exactly is controlled temperature in logistics?

    Controlled temperature means keeping a controlled environment to ensure that goods that are sensitive to temperature change are stored under optimal conditions. Here at SYNVIA, we guarantee tailored conditions in our special storage facilities.

  • What exactly is the difference between controlled temperature and temperature-controlled?

    Controlled temperature refers to the management of a stable environment tailored to products that require special storage conditions (e.g. 2-8°C, 8-15°C). Temperature-controlled includes more precise tracking through continuous monitoring of temperature and humidity to prevent any change.

  • Which sectors need controlled temperature logistics?

    Our solutions are designed for chemical, agricultural, energy, health and hygiene, and surface treatment and coating sectors, where temperature control and safety are crucial.

  • How do you ensure the safety of the goods stored?

    We have SEVESO upper-tier establishments with highly-efficient fire protection systems, constant temperature and humidity monitoring, as well as a team of Health, Safety and Environmental Security experts.

  • What solutions do you deliver for controlled temperature transport?

    We provide controlled temperature transport thanks to our specially-tailored facilities and optimized supply chain. This ensures the compliance and safety of the goods shipped.

Reverse logistics

  • What exactly is reverse logistics?

    Reverse logistics refers to all processes involved in managing returned goods, whether these are unsold products, recalls, returnable containers, as well as waste management. It plays a key role in optimizing logistics flows and in reducing costs.

  • What are the advantages of well-organized reverse logistics?

    Effective reverse logistics:

    • Improves inventory and unsold product management.
    • Reduces the costs of processing returns.
    • Optimizes flow traceability and ensures regulatory compliance.
    • Promotes an eco-friendly approach by including recycling and reusing returned items.
  • How does SYNVIA ensure the traceability of returns?

    We use advanced tracking systems that enable us to monitor return flows precisely. Thanks to batch and serial number tracking technologies, we guarantee real-time visibility on every return.

  • How do you optimize return management to reduce costs?

    Our solutions for consolidating and bulk-handling returns mean we can group flows, reduce transport and storage costs, and improve operational efficiency.

Track & Trace

  • What exactly is Track & Trace in logistics?

    Track & Trace is a tracking system that enables goods to be real-time located and monitored, from storage to final delivery. It optimizes logistics traceability and guarantees better responsiveness when there are unforeseen events.

  • What are the advantages of a good tracking system?

    Efficient transport tracking:

    • Improves inventory management and flow forecasting.
    • Reduces delivery lead times and logistics costs.
    • Ensures better responsiveness in the event of delays or incidents.
    • Ensures full traceability for regulatory compliance.
  • Which technological tools do you use for Track & Trace?

    We use several advanced solutions:

    • TMS Akanea for optimized management of multimodal flows and for optimizing transport routes.
    • TRANSPOREON for precise tracking of shipments in transit.
    • EDI and WMS to perfectly synchronize data with our customers.
  • How does Track & Trace improve inventory management?

    Thanks to the real-time visibility our solutions offer, we help our customers optimize their inventory levels, avoid stockout and streamline their supply chain.

  • Can analysis and tracking reports be customized?

    Yes, we provide customized reports tailored to your business and your needs. The aim is to enable you to manage your logistics performances with tailored indicators.

Logistics handling

  • What does handling mean in logistics?

    Logistics handling covers all operations relating to receipt, storage, order picking and shipment of goods. It ensures seamless flows and product safety throughout the supply chain.

  • What are the advantages of picking in logistics?

    Logistics picking enables orders to be prepared quickly and precisely by selecting the products required directly. It improves efficiency and reduces shipping errors.

  • What exactly is pick and pack in logistics?

    Pick and pack means selecting the items ordered and then packing them immediately in a shipping box. This method optimizes order processing and improves delivery lead times.

  • How do you ensure the traceability of goods during handling?

    Thanks to our WMS, we can real-time synchronize the physical and IT flows of your products throughout their life cycle in the warehouse. Our RFID, datamatrix and QR Code technologies guarantee full logistics traceability.

  • Why do you outsource logistics handling?

    Outsourcing logistics handling enables us and you to benefit from special facilities, optimized processes and more seamless flow management. This reduces costs and improves overall performance.

Warehousing & Storage

  • What exactly is a logistics warehouse?

    A logistics warehouse is a facility that specializes in receiving, storing and shipping goods. It optimizes inventory management, guarantees product traceability and facilitates product distribution. Our logistics hubs in France, in the Auvergne-Rhône-Alpes and Centre-Val de Loire regions, are designed to ensure optimal performance and compliance with regulations in effect.

  • What sort of goods can be stored in your logistics warehouses?

    We deliver logistics storage solutions tailored to cutting-edge agricultural supplies, chemical, energy, public health, cosmetics, and surface treatment and coating sectors. Our warehouses are SEVESO upper-tier, ICPE-classified (facilities classified for the protection of the environment), which enables us to handle hazardous products, toxic materials and sensitive goods safely.

  • What are the advantages of a logistics hub like yours?

    Our logistics hubs are strategically located, close to the major roads and motorways, which ensures efficient distribution across France and worldwide. They are also equipped with advanced WMS (Warehouse Management Systems) that provide full traceability and optimize logistics flows.

  • What’s the difference between warehousing and storing goods?

    Warehousing refers to all the operations involved in inventory management and product handling in a logistics warehouse. Goods storage, on the other hand, refers specifically to the storage of products before they are shipped. We provide tailor-made logistics storage solutions, adapted to customer-specific needs.

  • Where are your logistics warehouses located in France?

    We boast two strategic sites that guarantee fast, optimized distribution:

    • Loir-et-Cher (Centre-Val de Loire) – Appro Service warehouse
    • Allier (Auvergne-Rhône-Alpes) – Log Innov warehouse

    These logistics warehouses benefit from quick access to transport networks, which facilitates storing and shipping goods.

  • How does inventory management work in your logistics warehouses?

    We use a state-of-the-art WMS (Warehouse Management System), Galatee 3, which ensures optimized inventory management and real-time traceability. Thanks to a full radio frequency process, we synchronize physical and IT flows to provide seamless delivery-of-service.

  • What services to you deliver in addition to warehousing?

    Our logistics hubs provide comprehensive services:

    • Receiving and inspecting goods (batch checks, BBD, RFID, etc.)
    • Secure storage tailored to hazardous and sensitive materials
    • Order picking and shipping with precise tracking
    • Handling and flow optimization to boost productivity

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